Frequently Asked Questions for The Laundry Bag

THE LAUNDRY BAG has one explicit goal: to provide the residents and businesses of Chicago with the highest quality valet laundry service without charging five-star prices, creating a convenient and simple way to get laundry and dry-cleaning done.

Where are you located?
We are located just north of Chicago in Skokie. Our address here is 5250 Old Orchard Road, Skokie, Illinois 60077. Don’t worry. We come straight to your home and/or office. We are 100% Valet.

I have no dry cleaning. Can you customize a Perfect $cents plan for me?
Absolutely! Working with our clients to ensure that we meet their needs is one of our specialties. Call us for details.

What time is your first/last delivery?
Our first pick-up/delivery begins each business day at 8:00 AM. Our final pick-up delivery each business day is 6:45 PM. Log-on to our Online Schedule for real time availability.

Do you offer memberships?
We most certainly do. Our Navy Rewards Program,at $69.95 per month provides a great value for our Wash-N-Fold Services on a monthly basis. Give us a call for more details.

Do you offer same day service?
Absolutely! We offer same day service on all service requests scheduled for pick-up prior to and up to 9:00 AM. Be aware, there is an additional fee of $10.00 for this service.

What is the best way to place a service request?
Our Online Scheduling lets you choose the date and time that works within your schedule based on route and availability. Plus, you'll get immediate confirmation of your service request via email. Don't have access to a computer? Remember, we are always availiable via phone at (312) 643-1315.

Do you deliver to my area?
Mondays, Wednesdays, Fridays
North from Chicago Avenue (800N) to Touchy Street (7200N) East along the Lakefront West to Ashland Avenue (1600W)

Mondays, Wednesdays, Fridays
North from 53rd Street (5300S) to Touchy Street (7200N) East along Ashland Avenue (1600W) West to Kedzie Boulevard (3200W)

Tuesdays and Thursdays
South from Roosevelt Street (1200S) to 53rd Street (5300S) East along the Lakefront West to Ashland Avenue (1600W)

Tuesdays and Thursdays
North from Roosevelt Street (1200S) to Chicago Avenue (800N) East along the Lakefront West to Ashland Avenue (1600W)

How far in advance must I place my service request?
We request a minimum of 5-hours prior to your pick-up. And, your request is based solely on our Online Scheduling. If you book it, we will come.

What are the minimums for service?
Our Wash-N-Fold Service has a 20 lb. minimum. Our Professional Dry-Cleaning/Laundering has a 10 piece/item minimum. Our Perfect $cents Plans are excluded from these requirements.

What are current promotions?
We frequently have monthly promotions which provide discounts for our services in a number of publications throughout Chicago and listed on our website. Call us about our current promotion at (888) 4-THE-BAG.

Are my garments safe?
Absolutely! Your clothing is immediately tagged and placed in one of our laundry bags, then washed separately from everyone else's. Once completed, we place your garments into your bag to return to you.

How much does my laundry weigh?
Our average service request ranges from 25 to 30 pounds, approximately two weeks of laundry. Using a common scale from home, you can approximate the weight of your garments.

What if I don’t have access to the Internet?
Not a problem. Simply give us a call at (312) 643-1315; then, press 0 at any time for customer support.

When will I get a laundry bag?
You will receive (1) complimentary laundry bag at delivery. We provide one per household. Additional laundry bags may be purchased for $14.95 per item. The provided laundry bag is yours to keep for future service requests.

What are your payment options?
We accept MasterCard, Visa, American Express, Diners Club and Discover Card. Once picked up, you have (3) options to remit payment: online, upon delivery and/or providing a card to authorize for your individual file.

Should I tip my driver?
It's such a personal matter, and whatever you choose to give is sincerely appreciated. However, we are so often asked what we recommend. So here goes. If you absolutely love your overall service, we suggest 10%-15%. Please don't feel obligated, we're just answering the question.
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