Frequently Asked Questions for The Laundry Bag

You will receive (1) complimentary laundry bag at delivery. We provide one per household. Additional laundry bags may be purchased for $14.95 per item. The provided laundry bag is yours to keep for future service requests.

We accept: 

• MasterCard 

• Visa 

• American Express 

• Discover Card 

Once picked up, you have (3) options to remit payment: online, upon delivery and/or providing a card to authorize for your individual file. 

It's such a personal matter, and whatever you choose to give is sincerely appreciated. However, we are so often asked what we recommend. So here goes. If you love your overall service, we suggest 10%-15%. Please don't feel obligated; we're just answering the question.

We are located just north of Chicago in Skokie. Our address here is 5250 Old Orchard Road, Skokie, Illinois 60077. Don’t worry. We come straight to your home and/or office. We are 100% Valet.

Absolutely! Working with our clients to ensure that we meet their needs is one of our specialties. Call us for details.

Our first pick-up/delivery begins each business day at 8:00 AM. Our final pickup delivery each business day is 6:45 PM. Log-on to our Online Schedule for real time availability 

We most certainly do. Our Navy Rewards Program includes (3) options: • Small Load (includes 50.0 lbs./month) $49.95/month 

• Large Load (includes 100.0 lbs./month) $99.95/month 

• Super Load (includes 150.0 lbs/month) $149.95/month 

Our current rate for our normal Wash & Fold Service is $1.70/lb with a 20.0 lb minimum. Please call for our most current pricing as rates are subject to change. Give us a call for more details! 

Absolutely! We offer same day service on all service requests scheduled for pick-up prior to and up to 9:00 AM. Be aware, there is an additional fee of $10.00 for this service.

Our Online Scheduling (place hyperlink to Online Scheduling) lets you choose the date and time that works within your schedule based on route and availability in real time. Plus, you'll get immediate confirmation of your service request via email. Don't have access to a computer? Remember, we are always available via phone at (312) 643-1315. 

We request a minimum of 5-hours before your pick-up. And, your request is based solely on our Online Scheduling. If you book it, we will come.

Our Wash-N-Fold Service has a 20 lb. minimum. Our Professional Dry-Cleaning/ Laundering has a 10 piece/item minimum. *Navy Reward Membership Plans are excluded from these requirements. 

We frequently have monthly promotions which provide discounts for our services in a number of publications throughout Chicago and listed on our website. Call us about our current promotion at (888) 4-THE-BAG. 

Absolutely! Your clothing is immediately tagged and placed in one of our laundry bags, then washed separately from everyone else's. Once completed, we recognize your garments into your pocket to return to you.

Our average service request ranges from 25 to 30 pounds, approximately two weeks of laundry. Using a standard scale from home, you can approximate the weight of your garments.

Not a problem! Simply give us a call at (312) 643-1315; then, press 1 at any time for customer support.